Case Aide-MLTC

Company Name:
State of Nebraska
Job Code: 25434151
Job Title: Case Aide-MLTC
Closing Date/Time: Mon. 06/09/14 11:59 PM Central Time
Salary: $10.93 Hourly
$22,734.40 Annually
Location: Gering, Nebraska
Requisition #: 201402136
Position #: 25434151
Department: Health & Human Services Department
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Description Benefits Supplemental Questions
Department of Health & Human Services-Gering, Nebraska
Work Schedule:M-F
Examples of Work:
Preferred bilingual English/Spanish. Performs office support work involving receiving clients, entering data, filing, dispatching, sorting, or opening mail, completing forms, copying, searching records, answering multiline phones and keyboarding. Enters, retrieves and researches information using agency computer systems. Operates various equipment such as mail sorters, scanning/imaging equipment, multiline telephones and computers to obtain necessary customer information, to prepare documents for imaging and to tie customer applications and/or files. Codes and indexes documents as they are scanned; performs quality control, inspection and verification of scanned documents. Stores documents in a prescribed manner so they are retrievable and associated with the correct customer. Completes or enters information and mails form letters to obtain verification of client resources, client status or other information necessary for eligibility or other status reviews. Completes forms and reports or enters information regarding scheduling, billing, appointments or other documents involving service or program activities.
Qualifications / Requirements:
REQUIREMENTS: Coursework/Training or experience in public contact, customer service, working in a human services setting,using computer systems or office applications or performing office/secretarial support functions.
PREFERRED: Experience in Microsoft Word, Outlook and NFOCUS; Internal and external customer service experience. Bilingual English/Spanish
OTHER: Valid Drivers license or the ability to provide independent authorized transportation. Must be flexible in adjusting to changing work needs including last minute travel and non-predictable schedule.
Knowledge, Skills and Abilities:
Must be highly organized, detail oriented and able to perform repetitive work in a high-volume, fast paced work environment. Knowledge of general office practices and procedures; computer office applications, systems and programs. Ability to: communicate with clients/applicants; maintain records and files;operate computers, multiline telephones and other office equipment; interact appropriately with persons of diverse backgrounds and socio-economic levels to establish working relationships and respond to client needs; learn human services practices and procedures; perform tasks in a fast paced environment.

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