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Motor Vehicle Driver Licensing Services Examiner I

Company Name:
State of Nebraska
Job Title: Motor Vehicle Driver Licensing Services Examiner I
Closing Date/Time: Fri. 11/21/14 11:59 PM Central Time
Salary: $13.88/Hour
Job Type: PERM FULL TIME
Location: Gering, Nebraska
Department: Motor Vehicles, Department of
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Description Benefits Supplemental Questions
Individual will provide relief primarily to the following Nebraska counties: Deuel, Arthur, Grant, Perkins, Hooker, McPherson, Thomas, Garden, Logan, Keith, Scottsbluff, Banner, Dawes, Sioux, Sheridan, Box Butte, Morrill, Kimball, and Cheyenne. Approximate 20% overnight travel and State vehicle provided.
The ability to keyboard at least 5,000 KSPH with a 95% accuracy rate is required within the first 2 weeks of employment.
Data entry test will be given during first week of training in Lincoln office.
Examples of Work:
Authorize issuance of licenses, permits, and identification cards, and issue license refusal document. Apply knowledge of federal and state laws to determine appropriate license or permit. Serve as subject matter expert to the public and applicants on information regarding driving privileges, eligibility, testing procedures, restrictions, recalls, appeal processes, and agency procedures and operations. Interview and observe applicants to determine eligibility for issuance of licenses or permits by examining source documents to verify identity, immigration status, and residential address. Ensure applicants meet physical standards and other requirements. Conduct initial and secondary analysis of identification and immigration documents and digital image photos to verify their authenticity using fraud detection tools. Verify applicant eligibility for driver license using nationwide databases. Create and modify driving records on motor vehicle database through Interactive System, and verify accuracy of data entry and test results. Maintain confidentiality of information and properly dispose of data forms containing personal identifiable information and notify management of suspected breaches. Conduct testing and evaluation for commercial motor vehicle drivers to identify what class of commercial license is appropriate for each commercial vehicle including endorsements and restrictions. Assure applicants meet medical requirements. Administer pre-trip inspection test where applicant identifies engine and structural components of vehicle, as well as the basic control skills and road tests to evaluate performance on prescribed criteria. Administer automobile road tests to applicants including drivers who have been recalled, are new, inexperienced, dangerous, and have physical restrictions. Ensure the required vehicle equipment is functioning properly; instruct applicants on procedures for taking the test; observe and evaluate applicant performance. Set up motorcycle testing course and administer skill tests. Ensure applicants possess proper safety gear and instruct on testing protocols, observe and evaluate applicant's performance. May oversee office operations including opening and closing the station, preparing readiness of facility and equipment; ensure testing stations and equipment are secure and operational. Perform minor maintenance of facility, resolve office and facility issues, and act as liaison with county officials and courthouse employees. Complete inventory review and order and restock supplies to ensure uninterrupted service. Analyze and perform troubleshooting for equipment coordinating solution through main help desk and vendors. Conduct on the job training and mentoring for new examiners, recommend additional and/or remedial training and advancement to independent examiner status. Complete progress reports and discuss with new examiners.
Qualifications / Requirements:
REQUIREMENTS: Experience working with the public in a customer service capacity or working with motor vehicle laws.
OTHER: Possession of a valid driver license and an excellent driving record are required. Must successfully complete the agency's Driver License Examiner training, which includes but is not limited to federal CDL requirements, Fraud Detection and Remediation Training, and Customer Service. Some positions may require overnight travel. Some positions may have flexible work schedule to maintain 40-hour workweek. Some positions may require travel during the work shift as necessitated by workload. Some positions may require the incumbent to be bilingual.
Knowledge, Skills and Abilities:
Ability to: lift, carry, and roll up to 50 pounds of testing and office equipment; tear down and pack equipment into vehicle for transportation to another exam office; enter and exit large commercial trucks and buses to conduct CDL road tests and equipment checks; ability to keyboard at least 5,000 KSPH with 95% accuracy within first 2 weeks of employment; operate computer, vision, and other basic office equipment and follow policies, procedures and protocols as required; read, comprehend and independently apply technical guidance; work designated hours in a team environment at locations as assigned; speak and write English in a clear and concise manner; provide excellent service to all customers within the parameters of the law; conduct safe and comprehensive road tests for all class of licenses in all kinds of weather; ride on road tests with new and inexperienced drivers while exercising patience, diplomacy, and maintaining favorable relationships. Knowledge of: principles and processes for providing customer service; office procedures and terminology; common office computer hardware and software programs; providing on-the-job mentoring to new Driver License Examiners in a public and ever changing environment.

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